Zugata
Equip your employees to reach their potential
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Our Algorithm

How does it all work?

 
 

We are constantly working on improving our algorithm for discovering who your most important contacts are, and thus whom to prompt for feedback.

We used to have a very straightforward algorithm simply computing the number of emails you sent to a specific person to figure out the strength of the connection. This was made under the assumption that sending an email is more of an indicator of working together than receiving it; you could be receiving a lot of emails from office managers or event organizers, while barely knowing them.

However, especially now that you can provide data on your Slack communications, we need something more sophisticated. First of all, whether you talked to someone over Slack, sent or received an email, or had a meeting together (as indicated by your calendar), it's much more important if it was one-on-one interaction, or perhaps within a small group, as opposed to talking to dozen people at the same time, which isn't quite personal, and probably doesn't indicate working together closely. Second, it makes sense to prioritize recent communications, under the assumption that one can provide the most relevant feedback to people with whom they interacted most recently. This isn't to say, however, that old communications should be disregarded completely, as they may contain important information about the overall trends rather than quick fluctuations.

Finally, it is our understanding that the most natural pattern for real human communication between coworkers, rather than impersonal announcements and reports, is roughly the same number of messages in both directions. These are the communications we want to prioritize the most in our algorithm for computing the proximity of people in our social graph. However, since we want to be able to handle the case when a person is a recent employee and haven't been interacting with others a lot, we don't want to disregard any type of communication completely.

The "People I Work with Most" Chart

The "People I Work with Most" Chart